Frequently Asked Questions

1. Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Please choose from the options shown when completing your purchase.

2. Where do you deliver, and how much does shipping cost?

We deliver within the United States and offer free shipping on all orders.

3. How long will my order take to arrive?

• Order processing: 1–3 business days, Monday through Saturday.

• Standard shipping: 5–7 business days after dispatch, Monday through Friday.

• Estimated total delivery time: 6–10 business days.

Public holidays are excluded. Delivery times are estimates and may be affected by carrier delays, severe weather, or busy shipping periods. Please see our Shipping Policy for more details.

4. How can I track my order?

Once your order ships, we will email you a shipping confirmation with your tracking information. Please allow some time for the carrier to display the first tracking updates.

5. Can I return my order?

You may request a return within 30 days of receiving your order.

For standard returns, items must be unworn, unused, and in their original condition, with all tags and original packaging included. You will also need proof of purchase.

To begin, email contact@dolimoda.com with your order number and the reason for your return. Our team will provide authorization and return instructions.

Customers cover shipping costs for standard returns. Dolimoda covers return shipping for verified damaged, defective, or incorrect items. We do not charge restocking fees.

Please refer to our Return & Refund Policy for full details.

6. What if my item doesn’t fit?

Email contact@dolimoda.com within 30 days of delivery to request a return or exchange.

The item must meet our standard return conditions. Exchanges are subject to availability, and our team will confirm any applicable shipping costs or price differences before you proceed.

7. Can I cancel my order?

You may request cancellation within 24 hours of purchase, provided your order has not already shipped or production of a personalized or custom-made item has not begun.

After 24 hours, cancellation may no longer be possible. If your order has shipped, please wait for delivery and follow our return procedure if the item is eligible.

8. How should I wash or care for my item?

Follow the care instructions on the item’s label and any product-specific guidance provided. Washing, drying, and ironing requirements vary by fabric and garment.

9. What if I receive a damaged, defective, or incorrect item?

Please email contact@dolimoda.com promptly with your order number and a description of the issue. Where possible, include clear photographs of the item and packaging.

Once the issue is verified, we will arrange a replacement at no additional cost or a full refund, as appropriate. If a return is required, we will cover return shipping and provide instructions.

10. When will I receive my refund?

Once your return arrives, we will inspect it and email you the outcome.

Approved refunds are issued to your original payment method within 7 business days of approval. Your bank or payment provider may need additional time to display the refund.

11. What should I do if my delivery is late?

Check your tracking information for updates. If the estimated delivery window has passed, please allow up to 3 additional business days.

If your order still hasn’t arrived, email contact@dolimoda.com with your order number so we can investigate. You can contact us sooner if tracking shows a delivery problem.

Contact Information

Store name: Dolimoda
Email: contact@dolimoda.com
Phone: +1 (406) 505-8534
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM, Mountain Time (MT).

Company name: dolimoda LLC
Company registration number: C1689141
Company address: 1001 S MAIN ST #1216O, KALISPELL, MT 59901-1498, United States.