Return & Refund Policy

Thank you for shopping at Dolimoda. If your purchase isn’t right for you, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a standard return:

• Items must be unworn, unused, and in their original condition.

• All original tags and packaging must be included.

• Proof of purchase, such as your order number or receipt, must be provided.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to Request a Return

Email contact@dolimoda.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending anything back. Our team will provide return authorization, instructions, and the correct return address. Where applicable, we will also provide a prepaid return shipping label.

Unauthorized returns will not be accepted. Please use only the return address provided by our team.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

Dolimoda covers return shipping costs for verified damaged, defective, or incorrect items.

Order Cancellations

You may request cancellation within 24 hours of purchase, provided your order has not already been dispatched or production of a personalized or custom-made item has not begun.

After 24 hours, cancellation may no longer be possible because processing may have started. Once an order has shipped, please wait for delivery and follow the return procedure if the item is eligible.

Non-Returnable Items

The following items are excluded from standard returns:

• Gift cards.

• Personalized or custom-made items produced specifically for your order, where the exclusion is clearly stated on the product page before purchase.

An item is not excluded from returns solely because it is printed or prepared after ordering. These exclusions do not apply to claims involving damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email contact@dolimoda.com promptly with your order number and a description of the issue. Where possible, include clear photographs of the item and packaging.

Once the issue is verified, we will arrange a replacement at no additional cost or a full refund, as appropriate. If a return is required, we will cover the return shipping costs and provide instructions.

Restocking Fees

We do not charge restocking fees.

Refunds

Once we receive your return, we will inspect it and email you the outcome.

Approved refunds will be issued to your original payment method within 7 business days of approval. Your bank or payment provider may require additional time to display the refund in your account.

If more than 7 business days have passed since approval and you have not received confirmation that your refund was issued, email contact@dolimoda.com.

Exchanges

To request an exchange, email contact@dolimoda.com within 30 days of delivery, including your order number and the details of the item you would like instead.

Items must meet the standard return eligibility requirements. Exchanges are subject to availability. Our team will confirm the instructions and any applicable shipping costs or price differences before you proceed.

Contact Us

For questions about returns, refunds, or exchanges, please contact our customer service team.

Email: contact@dolimoda.com
Phone: +1 (406) 505-8534
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM, Mountain Time (MT).

Operated by: dolimoda LLC
Company registration number: C1689141
Company address: 1001 S MAIN ST #1216O, KALISPELL, MT 59901-1498, United States.